We are seeking an ambitious and dynamic Centre Director to lead a new and unique private patient, multi-speciality surgery centre on Welbeck Street, in Central London.
This is a rare opportunity to be involved from the early (pre-launch) stages of a completely new unit.
Welbeck Surgery was founded by a group of leading, cross speciality doctors whose objective is to develop a state-of-the-art centre in the heart of the Harley Street medical area.
We believe we will transform how care is delivered in the UK and our approach is differentiated in 3 major ways:
Physician partnership: we believe Physician partnership is key to delivering a top-quality service. Our physicians are fully engaged with the management of the unit and make significant investments to make sure we deliver the very best care.
Specialised operating model: Our operating model is designed to meet the needs of GI patients only, by focusing our activities we will achieve: better patient experience; superior quality outcomes; higher efficiency.
Network benefits: we have ambitious plans to grow an international network of centres. As we grow, we aim to leverage benefits of scale to maximise our effectiveness e.g. centralised purchasing, central IT support, etc.
The physician group is partnering with Ambulatory Surgery International (ASI), providing access to the support of AMSURG Corp, the largest provider of day surgery centres in the US. This enables us to:
Translate an operating model thoroughly tested and proven over with past 30 years.
Benefit from the experience and learnings from running 270+ standalone day centres.
Access the assets and expertise of the largest provider of day centres in the US.
ASI is developing a number of other day centres on other floors of 1 Welbeck Street, which will operate independently of Welbeck Surgery. Further centres are also under development or planned around the UK and internationally.
We are looking for an outstanding Centre Director to manage our flagship surgery centre at 1 Welbeck Street.
This is an exciting opportunity for an experienced healthcare manager to work with a group of outstanding doctors and experts to design, build, and operate a brand-new centre.
Post-launch, reporting to the Board of Welbeck Surgery, you will take responsibility for leading and managing all aspects of the multi-speciality Centre:
Operations: Ensuring that all administrative, clinical and decontamination staff and functions are effectively organised and managed to provide an efficient infrastructure that enables delivery of top-quality care.
Quality assurance & performance improvement:ensuring the Centre’s activities and records adhere to regulatory requirements; evaluating performance and developing action plans for improvement. Facilitating communication and problem solving to establish effective working relationships between clinicians and centre staff. Develop a culture of continuous improvement that focusses on quality and patient satisfaction.
Financial performance:take responsibility for planning, monitoring and assessing performance against the budget
People management: selecting, orientating, supervising and evaluating the performance of all staff. Maintaining standards of performance and assisting in the development and completion of personal development plans for all staff members.
Training & development:actively seeking opportunities to continually develop own knowledge and that of the unit staff.
Regulatory, governance & safety:ensure appropriate processes and outcome management are in place to meet the requirements of all accreditation bodies, including but not limited to CQC. Assist in developing, interpreting, supporting and implementing policies and procedures. You will be the CQC Registered Manager of the unit.
In addition, you will participate in:
Driving innovation: providing support to the staff and the physician group to trial and adopt new innovations to improve outcomes, patient experience or efficiency.
Business development: you will also support commercial activities to drive the success of the business, e.g. arranging marketing events, conducting referrer analysis and outreach.
You will be joining us as we embark on an exciting journey and there will be huge personal and professional development opportunities at 1 Welbeck Street and elsewhere in the growing ASI network.
Strong clinical background required – RGN or ODP
Experience of Central London private healthcare market desirable
Experience of healthcare in a day surgery setting desirable
Experience of CQC Registered Manager role desirable
Experience of sterilisation and decontamination department management desirable
Recognised management training/qualification is desirable
The successful candidate will be able to demonstrate excellence in:
Leadership & people management skills within a multi-disciplinary team
Adaptability and agility
Communications skills – presenting, influencing, persuading and negotiating
Collaboration – building partnerships and strategic working relationships